Collection of Information
Sitges Hills Villas Ltd (“SHV”) (t/a Luxury Masias) holds and stores certain information about you. For example, it holds information provided on registration, e-mail contact and enquiry forms, and data related to your visit to this website such as which pages you visit and how often you access them.
Personal information is exactly what it sounds like – yours. You share your information with Sitges Hills Villas Limited (“SHV”) because you want to enquire about a property(s) featured on our website. But we can imagine you might want to know why we ask for your personal information and what we do with it. We are happy to inform you about it.
The data we collect;
– Telephone contact number,
– E-mail address,
We will only use the information you provide us:
1. For Statistical purposes, to improve this website and its services to you;
2. To supply website content and advertisements to you, and to notify you of products or special offers that may be of interest to you, but only with your consent;
3. To administer this website.
We do not sell or transfer any personal information to 3rd parties, other than where explicit reference is made and approval obtained from you when you provide the information, or where passing that information to third parties is necessary to provide you with the information or service requested.
We protect all information that you provide us with the latest technology. After all, you do not want your data to be public. We do not allow anyone who has nothing to do with your data to access it. Should it be necessary for us to share the data with other companies, we require such companies that they handle the data as carefully as we do. These companies may only use the data for the purpose for which they were granted.
3. Storage period
We retain personal information only as long as necessary to administer your enquiry. Thereafter, the data will be deleted unless the law requires us to keep it longer. For example, the local laws require us to keep the tourist information for several years. We only retain your e-mail address, please find out below for which purpose.
We use the data we receive from you for various purposes as outlined below.
Administering your enquiry: We use the data to process and administer your enquiry. It is also possible that we will pass the data on to so-called third parties to ensure that your enquiry is properly processed. You can read more about these third parties below.
Advertising: We understand that you will be interested to know about new properties being added to our collection of properties and be made aware of special offers that we have from time to time throughout the year. We do not send more than 4 marketing emails each year. If you do not want to receive any updates or offers you can simply ask for your email address to be deletion from the mailing list by sending an e-mail to firstname.lastname@example.org.
5. Third parties
It is possible that we may share information with companies we work with, called ‘third parties’. These companies help us to process your booking and/or provide additional services to you.
5.1 Providers of navigation / mapping software such as Google Maps can store and process (location) data. It is also possible that the data is used by Google or Apple itself. We do not have any influence and refer you to the privacy statements of these companies for more information.
5.2 If you make a booking with us or place a service order, we will pass on the relevant data (such as number of people, villa name, main booking contact name, contact telephone number and booking dates) associated with this booking to third parties. We only do this if necessary for the execution of the agreement with us or if we are legally obliged to do so. For example, if we suspect that we have been supplied with fraudulent payment information, we may disclose personally identifiable information to the appropriate authorities.
5.3 We want to make sure that you can use our website as optimally and personally as possible. For this purpose we can use statistical services like Google Analytics. These services track how you use our website. Of course, we have made strict agreements with these companies. For example, the IP address is anonymized.
What are cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site – session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity and web browser details. We will not however collect or store any of your passwords or other highly sensitive data.
From 26 May 2012, all websites are under an obligation to expressly obtain your consent to download cookies onto your computer for any reason other than where it is “strictly necessary” to download cookies onto your computer. It will be ‘strictly necessary’ to download a cookie on to your computer in order to complete a request made by you, e.g. to process payment of for goods/services purchased by you, to add our website to your ‘favourites’ or to enable you to subscribe to our newsletter where you have requested to do so. In order to comply with these rules, we will expressly request your consent where we need to download any cookies onto your computer for services where it is not strictly necessary to do so.
How will we ask for your consent?
If you choose to opt out and prevent us from downloading cookies on to your computer this will affect your user experience of our website and we may not be able to offer you all the services on our website as a result. Therefore, in order to provide you with the best experience of our website and offer you all of our services, we would recommend not opting out of cookies.
To find out more information about cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie.
7. Third party websites
Our website occasionally contains links to other websites. We have no influence on these other pages. We cannot guarantee that these companies will handle the data as safely as we do. We recommend that you first read the privacy statements of these websites before using them.
9. View, change, delete data or other questions?
Sitges Hills Villas Limited
FAO Anya Fenninger
Kinetic Business Centre,
Herts WD6 4PJ
We are happy to help you if you have any issues about our processing of personal information. You may also file a complaint with the English Personal Data Protection Authority, which oversees the processing of personal data.